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411 University St, Seattle, USA

+1 -800-456-478-23



To perform this job successfully, an individual must have the qualifications listed below and be able to perform each essential duty satisfactorily. The requirements listed below are representative and not wholly inclusive.

To apply for this position, please send resumé and three references via email to [email protected]


Education and/or Experience

Must have a minimum of two years management experience in retail operations, display, customer relations and merchandising.

Language Skills

Must be able to communicate with vendors and artists in a clear and easily understandable manner. Must be able to read and comprehend the written word. Must be able to communicate in a manner pleasing and informative to other staff and the public. Must have the ability to write reports and correspondence and to speak before groups. Must be able to engage in open dialog with staff and others at internal Museum meetings.

Mathematical Skills

Must have basic math skills and the ability to use a calculator. Must be able to operate and maintain retail accounting systems. Must have ability to compile and follow a budget.

Reasoning Ability: 

The ability to identify, define and solve practical problems and deal with a variety of situations. The ability to interpret a variety of instructions furnished in written, and oral form. Must be able to analyze what needs to be done, rank those tasks in priority and make sure the tasks are executed.

Computer Skills: 

Basic computer skills; ability to use word processing software, other softwares that are specific to the job, a POS system, the internet, e-mail and social media.

Legal Requirements: 

Must be familiar with and comply with all federal, state and local laws and regulations that govern the operations of the Department.


Full-time; Exempt; Not eligible for a permanent remote work schedule.


Reports to Executive Director

Essential Duties & Responsibilities

    1. Responsible for all operations and management of The Museum Store.
    2. Responsible for purchasing and consigning all merchandise in The Museum Store.
    3. Responsible for maintaining records to account for all incoming and outgoing merchandise (including consignment), including purchase orders, consignment records, and reconciling those records with the Finance Department.
    4. Responsible for creating a product mix within the store that reflects the Museum’s collection and exhibitions, its missions, and its environment.
    5. Responsible for the display of merchandise and overall visual organization of the store.
    6. Responsible for advertising for The Museum Store.
    7. Responsible for training, supervising, and scheduling Front Desk and Museum Store staff.
    8. Travel to appropriate conferences and tradeshows related to Museum Stores and Guest Services.
    9. Interact with the public through speaking, tabling, and vending at community events.
    10. Create slideshow for the screen at the Front Desk. Work with the Public Relations Director to ensure cohesive graphic presentations from the Front Desk, signage, the website, and social media.
    11. Maintain and monitor the Museum’s online presence on Google, TripAdvisor, Yelp! and similar platforms.
    12. Maintain a thorough knowledge of the Museum’s history, collection, programming, educational activities, and current and upcoming exhibitions. Relay this information to Guest Services staff so that they can disseminate it to guests and callers.
    13. Complete monthly departmental and other required reports in a timely fashion.
    14. Complete weekly cash deposits and reset cash drawers.
    15. Attend, and contribute to, Exhibition Planning meetings, Department Directors meetings, staff and other required meetings.
    16. Train, supervise and coordinate volunteer workers.
    17. Maintain effective working relationships with the public, volunteers and all other Museum staff. Work as an effective member of the Museum team.
    18. Handle visitor or volunteer complaints appropriately.
    19. Be familiar with, observe and follow all Museum emergency, safety, confidentiality and security policies and procedures.
    20. Follow all directives in the Museum Personnel Handbook.
    21. Comply with all federal, state and local laws and regulations governing the operations of the Department.
    22. Work independently in the performance and completion of job duties.
    23. Maintain all files and records required by the job.
    24. Perform all other duties that may be assigned by the Executive Director.

Criteria for Evaluating Job Performance:

    1. 1. The financial success of The Museum Store and its ability to meet budgetary projections.
    2. The ambience and visual appeal of the interior of The Museum Store.
    3. The friendly and inviting nature of the volunteers and staff of The Museum Store and Front Desk.
    4. The development and maintenance of internal systems that integrate with the Finance Department’s operations.
    5. Satisfactory completion of all job duties.
    6. The success of the employee in communicating effectively and developing good working relationships with other Museum staff and the public.
    7. The degree of cooperation and teamwork achieved with other Museum employees.
    8. The quality of recommendations to the Executive Director which alerts him or her to problem areas or trends that may adversely affect the Museum or which improve the operations of The Museum Store, Front Desk, or the Museum as a whole.
    9. Compliance with all policies and procedures either written or understood of the Museum.
    10. Ability to manage staff and delegate tasks.
    11. Ability to engage successfully in open dialog with other staff at internal meetings.

Physical Demands:

The physical demands described here are representative of those
that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, use hands and to talk or hear. The employee is frequently required to walk, reach with hands and arms and stoop, kneel and crouch. They must be agile enough to move merchandise safely in a well-stocked space. The employee is occasionally required to climb or balance or use a step stool or ladder. The employee is also regularly required to sit while operating a computer. The employee must frequently lift and /or move up to 25 pounds. Specific vision abilities required by this job include close vision with and without a magnifying glass and color vision.

Work Environment:

The noise, temperature and lighting in the work environment is similar to that of a normal retail store. Storage areas may differ. Off-site and outdoor events involving Store sales will differ.


HMA is committed to fostering an inclusive and diverse workplace environment. HMA believes that diversity enriches our organization and enables us to better understand, connect with, and serve our customers, partners, and communities. HMA welcomes and values employees of all backgrounds, experiences, abilities, and perspectives. As part of this commitment, HMA will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact the executive director.